Bhubaneswar: The Odisha government is set to further enhance delivery of revenue services by making the WhatsApp-based ‘Ama Sathi’ chatbot more citizen-centric.

At a high-level review meeting, Revenue and Disaster Management Minister Suresh Pujari directed officials to upgrade the chatbot to ensure easier access for the public to lodge grievances and seek assistance.

Officials said the chatbot’s capabilities are being improved to allow citizens to seamlessly register complaints or report issues through WhatsApp. These will be directly received by Tehsildars and other concerned authorities for prompt action, while the entire process will remain accessible to the Minister and senior officials for real-time monitoring.

To streamline operations, dedicated personnel will be deployed within the Revenue Department to manage the WhatsApp-based service delivery system. Citizen feedback will also be collected after grievance redressal to further improve service quality.

The government has also decided to train newly recruited OAS and ORS officers at the Revenue Officers’ Training Institute (ROTI) on handling revenue services and grievance redressal through the chatbot. In addition, virtual training sessions will be conducted for Tehsildars and other revenue officials across the state to boost administrative efficiency.

Highlighting the government’s commitment, Additional Chief Secretary Aravind Padhee said the department is focused on making revenue services more accessible, transparent, and efficient for citizens.

Senior officials of the department were present at the meeting.